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Epson Cartridges Not Recognised

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Epson Ink Cartridge Not Recognised

Compatible Cartridges

'Cartridge not recognised' messages can be very frustrating. Mainly this message is displayed when non OEM (original equipment manufacturers) or compatible cartridges are used. The main culprits are Epson printers with the new range that use the Epson T0711, T0712, T0713, T0714 type ink cartridges are the worst for this. No matter how many times you try refitting the cartridge the 'cartridge not recognise' message is displayed, or a red cross appears, if this is happening to your printer then try some of the solutions below.

Epson compatible printer cartridges

Make sure that there are no original cartridges in the printer, the smart chips will conflict with each other, if you have already fitted the compatible with an original still in the printer it may be too late as the chip on the compatible cartridge may have been corrupted and you will need to use a new cartridge, however before discarding it, remove all cartridges from the printer, then turn the printer off.

Leave it switched off for about 20 seconds. Then switch it back on. Refit the ink cartridges compatibles only, this should do the trick. If the message 'cartridge not recognised' or the red cross is still displayed then the cartridge it is displayed on will need to be changed, but as a rule the first action should correct the problem. If not, try again it may take several attempts but once the cartridges are accepted then you should have no further problems.


Epson Cartridge Not Recognised. Try this!


All Epson Printers will accept compatible and refillable cartridges, the only exceptions is if the printer has had a firmware update as from Jan 2012 please read the Epson Firmware Update article HERE

Firstly read the message given to you by your printer and then read it again just to be sure that the message is not just asking for your permission to use the installed cartridge. Such a message will normally have a “Continue” prompt towards the bottom of the message. I know its obvious thing for me to ask you to check but you would be amazed how often something like this is overlooked.

If however your message is clearly stating the cartridge is not recognised or is not compatible please follow the steps below:

1.Remove the cartridge/cartridges from your machine correctly with the printer on.If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never, I repeat NEVER pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well.

2.Turn your printer off and wait for a minute or so. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared.

3.Turn your printer back on and wait for it to settle down and warn of a missing cartridge. Nobody likes to be woken up and instantly have half a dozen things shouted at them and your printer is the same. Taking an extra 30 seconds now may save you the time/ hassle of returning your cartridge or purchasing a new one.

4.Re-install the cartridge/cartridges individually. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected I would recommend installing them individually and ensuring the cartridge is being recognised by the printer before repeating the process for the next cartridge. If any cartridges are rejected remove them from the printer immediately and either replace with another from your stock or move onto the next colour.

There are a variety of different causes of Epson inkjet cartridges not being recognised, ranging from damaged chips to the chip not being correctly aligned with the corresponding contacts inside the printer. However by following the above steps you are effectively forcing the cartridge to check thoroughly for a new cartridge and I fine this is much more reliable that rushing through the procedure like you may have done previously.



Epson®, HP®, Lexmark®, Canon®, Brother®, and other manufacturer brand names and logos are registered trademarks of their respective owners. We reference these Mfg names for compatibility purposes only.

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